About Us
A specialist partner for mass spectrometry across Australia and New Zealand.
Who we are
Reliable Australasia Pty Ltd is a specialist provider of mass spectrometry solutions across Australia and New Zealand. We supply advanced ICP-MS, LC-MS/MS and portable GC-MS platforms tailored for industrial, environmental, food, mining, research, and forensic laboratories.
We are a new market entrant with deep technical roots. Our team is based in Australia and New Zealand. We are not a remote distributor. We install what we sell, train the people who use it, and remain available when it matters most.
Australia and New Zealand
Locally based team
Lane Cove, Sydney
Demonstration office
Install + train + service
End to end support
5 industries served
Environmental, food, mining, research, forensic
Our approach
Rapid Response
Efficient process from application scoping to product delivery.
Quality Management
Strict quality management system to ensure stable and reliable product quality.
Cost Efficiency
Large scale production and optimised management to deliver competitive pricing without compromise.
After Sales Service
Comprehensive technical support including training, maintenance, and upgrades.
When your instrument is central to your laboratory's output, remote support is not enough.
Our technical team is based in Australia and New Zealand. We install, train, and maintain the platforms we sell. If something needs attention, we are on the ground, not on a different continent.
Our team
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Our Technology Partner
Reliable Australasia is the Australian and New Zealand presence of Reliable (Hangzhou) Medical Technology Co., Ltd., an innovative medical mass spectrometry company focused on advancing diagnostic capability through high-performance analytical technology.
We work directly with Reliable's headquarters in China, where the company's platforms are developed and manufactured by an experienced in-house research, engineering, and production team. This close relationship gives Reliable Australasia direct access to product knowledge, technical resources, application expertise, and the company's broader technology roadmap.
Reliable has built a strong innovation base, supported by a growing intellectual property portfolio and recognised through international design awards, provincial innovation programs, and high-tech enterprise status.
Looking ahead, Reliable continues to invest in next-generation capabilities across automation, high-resolution imaging, sequencing, and chemiluminescence. As the local ANZ entity, Reliable Australasia is positioned to introduce these advanced diagnostic and laboratory platforms to Australian and New Zealand laboratories as they become ready for market.
"A technology-driven company committed to advancing global medical diagnostics."
Service coverage across Australia and New Zealand
Our technical team delivers installation, training, and after-sales service across both countries. Wherever your laboratory is, we are within reach.
Speak to our team
Whether you are scoping a new platform or looking for application support, we are here to help.
Get in touch